Refund policy

Refund & Return Policy – FORVELI

At FORVELI, customer satisfaction is very important to us. This Refund & Return Policy explains the conditions under which returns and refunds may be requested for purchases made in our online store.

1. Right of Withdrawal (Cooling-Off Period)

Customers may request a return within 7 calendar days after receiving the product, in accordance with international e-commerce best practices.

2. Conditions for Returns

To be eligible for a return, the product must:

  • Be unused

  • Be in perfect condition

  • Be returned in its original packaging

Products that do not meet these conditions may not qualify for a refund.

3. Defective or Incorrect Products

If you receive a product that is defective or different from what was ordered, please contact us within 7 days of delivery.

In such cases, FORVELI may offer one of the following solutions:

  • Full refund

  • Replacement (reshipment of the correct product)

  • Store credit

4. Refund Process

  • Once the return request is approved, refunds will be processed within 10 business days.

  • Refunds will be issued using the original payment method whenever possible.

  • Processing time may vary depending on the payment provider or bank.

5. Return Shipping Costs

  • If the return is due to a defect or an error made by FORVELI, return shipping costs will be covered by us.

  • If the return is due to customer preference or regret, return shipping costs are the responsibility of the customer.

6. How to Request a Return or Refund

To request a return or refund, please contact our customer support team by email:

📧 support@forveli.com

Please include:

  • Order number

  • Reason for the return

  • Photos or videos (if the product is defective or incorrect)